Report a problem

What went wrong?

Tell me what happened and I'll look into it. I read every report.

What happened?

Never paste your login, server address or playlist link — I don't need them. The form removes what looks like one before anything is stored.

What did you do, what did you expect, and what happened instead?

Where in the app?
A channel won't play? Three quick checks first
  1. Does it play in another IPTV app? If it plays nowhere, the problem is at your provider.
  2. Does a second channel play? If none does, check your account and your connection.
  3. Try the other stream format: the player's button reads Format .m3u8 or Format .ts.

More in When a channel won't play.

Can you make it happen again? (optional)

If it happens again and again: what do you tap, in which order?

Your device

Opened from the app, these are filled in for you. Check them, change them or leave them empty.

Want an answer? (optional)

Only if you want an answer. I use it for nothing else.

I keep a report for at most 18 months, and your email address for 30 days after the report is closed — 90 days at most. What is stored, and for how long.